MEANINGFUL CHANGE MEASUREMENT
Successful change programs focus - early and consistently - on metrics that matter.
Meaningful Change Measurement
Successful change programs – the ones that deliver tangible value – tend to focus, early and consistently, on metrics that matter.
The meaningful change measurement best practice area measures and track change progress to ensure the value described in the business case for change is being realized.
Value delivery is focused on post implementation of the cost reduction and capability improvement initiatives and ensure that business processes or procedures are being followed in the most effective and efficient manner to deliver the targeted benefits.
Key Change Question:
What is the best way to track, report and realize the benefits intended?
CHANGE MEASUREMENT
- Document program-specific change metrics
- Develop measurement tool to collect data, analyze results and take corrective action where necessary
BENEFIT IF USED
- Provides key management information about where the change program is and isn’t on track, take early action to minimize transition risk
- See value chain linking interventions, transition and realization of business benefits
- Benchmark current change against past and future programs, supports best practice approach
RISK IF IGNORED
- No quantified data measuring change progress
- Management lack key risk mechanism
- Corrective action may be too little, too late
TOOLS
BUSINESS READINESS
- Determine whether organization is ready to transition to future state
- Ensure transition arrangements are complete and establish Go/No-Go criteria and checklists
BENEFIT IF USED
- Business readiness issues identified and resolved well in advance
- Engages leadership, builds ownership and prepares organization for transition
RISK IF IGNORED
- Little or no evidence of readiness prior to go-live
- Increased risk, costs associated with disruption to business as usual
