ChangeMethod
Meaningful Change Measurement
Best Practice Area 06

Meaningful Change Measurement: Quantifying Change.

Monitor the pulse of change and business readiness.

The Key Question
"What is the best way to track, report and realize the benefits intended?"
Best Practice 06

Successful change programs focus - early and consistently - on metrics that matter.

Successful change programs – the ones that deliver tangible value – tend to focus, early and consistently, on metrics that matter.

The meaningful change measurement best practice area measures and track change progress to ensure the value described in the business case for change is being realized.

Value delivery is focused on post implementation of the cost reduction and capability improvement initiatives and ensure that business processes or procedures are being followed in the most effective and efficient manner to deliver the targeted benefits.

01

Change Measurement

Purpose
  • Document program-specific change metrics.
  • Develop measurement tool to collect data, analyze results and take corrective action where necessary.
Step 1

Define change measurement plan

Step 2

Develop change measurement tool

Step 3

Measure, establish baseline and repeat throughout project

Step 4

Identify actions to support change effort

Benefits
  • Provides key management information about where the change program is and isn’t on track, take early action to minimize transition risk.
  • See value chain linking interventions, transition and realization of business benefits.
  • Benchmark current change against past and future programs, supports best practice approach.
Risks If Ignored
  • No quantified data measuring change progress.
  • Management lack key risk mechanism.
  • Corrective action may be too little, too late.
Templates
Change Measurement Plan Change Measurement Work Plan
Tools
Change Measurement Tool
02

Business Readiness

Purpose
  • Determine whether organization is ready to transition to future state.
  • Ensure transition arrangements are complete and establish Go/No-Go criteria and checklists.
Step 1

Define readiness criteria and approach

Step 2

Develop readiness assessment tools

Step 3

Track readiness and identify areas for support

Step 4

Confirm readiness and transition arrangements

Benefits
  • Business readiness issues identified and resolved well in advance.
  • Engages leadership, builds ownership and prepares organization for transition.
Risks If Ignored
  • Little or no evidence of readiness prior to go-live.
  • Increased risk, costs associated with disruption to business as usual.
Templates
Business Readiness Plan Business Readiness Checklist
Tools
Business Readiness Scorecard

Ready to apply this framework?

Get instant access to the full suite of 100+ tools, templates, and the complete step-by-step guides for every process.

Get Full Access to Toolkit Back to Methodology