Successful change programs – the ones that deliver tangible value – tend to focus, early and consistently, on metrics that matter.
The processes here measure and track change progress to ensure the value described in the business case for change is being realized. Value delivery is focused on post implementation of the cost reduction and capability improvement initiatives and ensure that business processes or procedures are being followed in the most effective and efficient manner to deliver the targeted benefits.
Key Change Question:
What is the best way to track, report and realize the benefits intended?