ChangeMethod
Change Management Roles

An organization’s vision of change is realized through its people.

A new strategy might light up the way, processes can be adapted and systems integrated but unless the individuals who comprise the organization embrace it all it is unlikely that the change program will deliver its objectives.

Business Architecture

Experts who define requirements and design business solutions.

Business Analyst

Analyst

Identifies requirements and designs process metrics.

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Key Responsibilities

  • Identify and analyse requirements
  • Design new business processes, performance goals and metrics

Competencies

Requirements gathering Process modelling Data analysis Problem solving

Business Consultant

Consultant

Defines business solutions and value opportunities.

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Key Responsibilities

  • Define business solutions and structures
  • Define opportunities to create business value
  • Work with cross-disciplinary teams to create comprehensive change solution

Competencies

Business acumen Solution architecture Value realization Stakeholder management

Change Management

The core practitioners responsible for strategy, execution, and coaching.

Change Analyst

Analyst

Supports the definition and measurement of change impact.

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Key Responsibilities

  • Define and assess impact of change; develop and maintain change management plan
  • Review business process design to assess organization and role impacts
  • Conduct culture change analysis and coordinate delivery behavior change plan
  • Define change measurement plan and develop or source change measurement instrument
  • Monitor change progress and highlight where corrective action needed

Competencies

Data analysis Impact assessment Process mapping Reporting

Change Manager

Manager

Accountable for the end-to-end delivery of the change strategy.

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Key Responsibilities

  • Define performance issues that to be addressed by change program
  • Define future state through alignment of capability and behavior requirements
  • Define change program governance; evaluate change impact assessment
  • Develop change management strategy and define master change management plan
  • Coordinate culture change analysis and behavior change planning
  • Support transition to new organization design structures

Competencies

Strategic thinking Stakeholder management Communication skills Project management Empathy and emotional intelligence

Change Consultant

Consultant

Provides expert guidance on governance, leadership, and measurement.

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Key Responsibilities

  • Advise on Change Governance Structure and sponsorship coalitions
  • Facilitate the development of the Change Management Strategy and Business Case
  • Conduct Change Leadership Assessments and coach individual leaders
  • Guide the definition of Business Readiness Scorecards and measurement tools
  • Plan and conduct labor or employee relations discussions

Competencies

Consulting skills Facilitation Leadership coaching Change theory knowledge

Deployment

Technical specialists ensuring the solution is successfully released and adopted.

Deployment Analyst

Analyst

Supports the detailed planning and execution of release activities.

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Key Responsibilities

  • Gather information from across the organization to support development of deployment approach and plan
  • Support the deployment lead and others to execute the deployment plan

Competencies

Release planning Coordination Data gathering Technical awareness

Deployment Manager

Manager

Leads the deployment strategy and manages release risks.

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Key Responsibilities

  • Identify, classify and define deployment requirements
  • Develop deployment approach and plan
  • Agree budget and resources with project, change and additional relevant teams
  • Address deployment issues across multiple releases, business units and interdependencies
  • Liaise with executive sponsors and change leaders from an early stage to ensure commitment and organizational readiness for change
  • Evaluate training and knowledge readiness for deployment
  • Design and develop pre-deployment simulation of change solution
  • Contribute to change program quality reviews
  • Ensure deployment work stream adheres to quality management standards

Competencies

Release management Risk management Stakeholder management Quality assurance Simulation planning

Human Resources

Partners ensuring people policies align with the transformation.

Human Resources Analyst

Analyst

Supports the data and process alignment for HR activities.

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Key Responsibilities

  • Identify and analyze key information from across the organization to support HR planning and activity within the change program
  • Support the alignment of performance and talent management processes with the change program objectives
  • Support the implementation of new organization structures and deployment activity

Competencies

HR Data Analysis Process Alignment Organizational Structure Talent Management Support

Human Resources Manager

Manager

Manages the people implications, policy alignment, and labor relations.

View Responsibilities

Key Responsibilities

  • Develop HR-oriented change interventions to address impact of change
  • Contribute to development and maintenance of change management strategy and plan
  • Align change leadership activity with existing leadership framework and protocols
  • Identify and communicate HR policies and processes, employee and union relations as well as local and international legal and compliance factors arising from the change program
  • Coordinate discussion with employee forums and union bodies where appropriate
  • Facilitate organization design activities including job definition, job design, role mapping and team design
  • Facilitate estimate of new organization size
  • Align performance management and talent management processes with change program objectives
  • Prepare inventory of key talent, redundant roles and talent management plan necessary to achieve change program objectives
  • Contribute to culture change analysis, behavior change planning and organization transition planning

Competencies

Employee Relations HR Strategy Legal & Compliance Organization Design Talent Management

Training & Knowledge

Specialists who build capability and manage knowledge transfer.

Training and Knowledge Analyst

Analyst

Supports the design and delivery of training solutions.

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Key Responsibilities

  • Identify and analyze key information from across organization to support definition of future skills requirements
  • Prepare and deliver current skills assessment to measure baseline skills
  • Conduct skills gap analysis
  • Facilitate the development of a training and knowledge strategy and plan
  • Work with subject matter experts and others to design training and knowledge solution
  • Develop and/or source training and knowledge material
  • Co-ordinate delivery and evaluation of the training solution

Competencies

Instructional Design Support Data Gathering Training Logistics Facilitation

Training and Knowledge Manager

Manager

Leads the training strategy and skills development.

View Responsibilities

Key Responsibilities

  • Develop training and knowledge management oriented change interventions to address impact of change
  • Contribute to development and maintenance of change management strategy and plan
  • Identify future state knowledge and skill requirements
  • Conduct current state knowledge and skill assessment
  • Prepare skills development plan to address gap between current and future skills requirements
  • Create training and knowledge strategy and plan to support employees’ new ways of working
  • Co-ordinate design, development, delivery and evaluation of training and knowledge solution
  • Communicate training and knowledge requirements to performance management, talent management and other work streams
  • Provide input into culture change analysis and behavior change planning work

Competencies

Learning Strategy Instructional Design Knowledge Management Stakeholder Engagement

Organization Design

Specialists who architect the future state structure and roles.

Organization Design Analyst

Analyst

Supports the detailed analysis and documentation of roles.

View Responsibilities

Key Responsibilities

  • Identify and analyze key information from across organization to support design of new organization structures
  • Review future state process design for role and organizational impacts
  • Facilitate job and team design activity as well as mapping of roles to jobs and reporting relationships
  • Facilitate alignment of organizational structures with talent management, performance management and other process design areas
  • Provide support during transition from current to future state organization design

Competencies

Data analysis Attention to detail Process mapping HR systems knowledge

Organization Design Manager

Manager

Leads the design of the future organizational structure.

View Responsibilities

Key Responsibilities

  • Design new organization structures to meet objectives of change program
  • Contribute to development and maintenance of change management strategy and plan
  • Evaluate future state process design for role and organizational impacts
  • Co-ordinate job and team design activity as well as mapping of roles to jobs and reporting relationships
  • Contribute to estimate of future state organization size
  • Work with others to align organizational structures with talent management, performance management and other process design areas
  • Review key talent inventory and redundancy proposals for impact on organizational structures
  • Align organizational structures with desired culture
  • Develop transitional structures where appropriate to support smooth transition from current to future state

Competencies

Organizational theory Job analysis Structure design Analytical thinking

Project Management

The technical delivery leadership driving the timeline.

Project Manager

Manager

Manages the day-to-day delivery of specific projects.

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Key Responsibilities

  • Define project approach, timeline, tasks and resources
  • Sign off assumptions underpinning project planning
  • Allocate roles and responsibilities; validate project plans with sponsors and stakeholders
  • Ensure project resources have necessary skills and ensure training provided where necessary
  • Communicate project scope, requirements, plans, resources, training etc.
  • Maintain project plan
  • Track progress to ensure time, cost, quality, scope and risk factors are balanced
  • Take corrective action where appropriate
  • Manage change of scope requests through agreed process
  • Act as project team point of contact within governance framework; contribute to quality management reviews
  • Deliver project capability and business benefits anticipated

Competencies

Project management (PRINCE2/PMP) Planning and scheduling Team leadership Risk management

Program Manager

Lead

Oversees the entire program of change initiatives.

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Key Responsibilities

  • Overall responsibility for program approach, performance of program team and delivery of program capabilities
  • Work with change team to establish program sponsorship and governance structures
  • Monitor, mitigate and manage issues and risks
  • Escalate via change governance structures where necessary
  • Ensure sponsors provided with regular and timely insights into program performance
  • On-going management of program performance to ensure program benefits delivered within agreed time, cost and quality parameters;
  • Develop and/or approve contingency plans where appropriate
  • Evaluate impact of program changes on business case
  • Communicate revised benefits and value where appropriate
  • Act as key point of contact for executive sponsor and change governance team
  • Co-ordinate program management operations
  • Track program timelines, dependencies and milestones

Competencies

Program management (MSP) Financial management Governance Leadership

Stakeholder Management

Specialists who drive engagement and manage relationships.

Stakeholder Engagement Analyst

Analyst

Supports the analysis of stakeholders and network logistics.

View Responsibilities

Key Responsibilities

  • Identify and analyze key information from across organization to support stakeholder analysis activity
  • Develop change governance structure roles and responsibilities
  • Support development of change governance structure
  • Identify potential candidates for change network
  • Draft change network roles and responsibilities
  • Develop change network education material
  • Support change network participants in understanding and fulfilling their roles
  • Support development of stakeholder communication strategy, plan and evaluation deliverables

Competencies

Data analysis Communication planning Coordination Content drafting

Stakeholder Engagement Manager

Manager

Leads the stakeholder engagement strategy and change network.

View Responsibilities

Key Responsibilities

  • Identify key individual and group stakeholders
  • Understand their hopes, fears and motivations
  • Assess current levels of commitment and influence over success of change program
  • Provide change impact assessment to categorize and evaluate impacts of change by stakeholder or stakeholder group
  • Describe change management interventions to address identified impacts
  • Suggest additional risk mitigation options per stakeholder group
  • Contribute to development and maintenance of change management strategy and plan
  • Create stakeholder communication strategy, plan and evaluation deliverables
  • Identify candidates, roles and responsibilities for the change network
  • Help coordinate development and delivery of stakeholder interventions
  • Help shape culture change analysis and behavior change planning
  • Suggest change measurement and business readiness metrics relating to stakeholder engagement

Competencies

Stakeholder analysis Empathy Risk mitigation Strategic communication Relationship management

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