Built around 6 key areas of change management best practice
A change management strategy should be compelling and consistent with a vision of the future business environment, and the implications for the future state of the organization. The processes here aid clarity of thinking in this respect and define measurable targets for the change project or programme. It also offers an opportunity to collaborate with employees across the organization so that vision and strategy of the future state of the organization is a collective one. The visioning activity shouldn’t be undervalued as lightweight or unnecessary. At some point in the future, as the change programme progresses and we get into the nitty-gritty, you will be glad to have captured this reference point.
Key Change Question:
What do we think the future business environment will look like and how do we want to be as an organization in advance of reaching it?
Define Future State
Define clear and compelling picture of future organisation (‘what change looks like’).
Evaluate gap between current and future organization; develop high level roadmap for change.
Identify capability requirements to drive change.
Unite around clear understanding of change drivers and change vision.
Absence of shared purpose, no clear target or direction forward.
People and organizational change lag behind the imperative for change.
Define Change Governance
Specify decision rights and accountability framework for change program.
Align with existing project and organization governance structures.
Supports decisive change leadership.
Enables clear accountability for change program.
Provides quality assurance and path to escalate issues and risks.
Lack of ‘joined-up’ change management strategy and plan.
Change solution disconnected from wider organization and/or end user needs
Resistance to change builds, progress towards future state obstructed.
Develop Change Strategy
Describe reasons for changing, what you want to achieve and how you will get there.
Change Management Strategy underpins plan and all subsequent activity.
Compile a concrete business case describing both the financial and non-financial benefits of the change effort.
Describe the overall approach to managing the impact of change.
Disconnect between change vision and best path to building new capabilities.
No clear alignment of financial and non-financial benefits and risks of change program.
Change Impact Assessment
Capture people and organizational impacts arising from the change being introduced.
Critical input into change management strategy and plan.
Rank the type and magnitude of change impacts for each stakeholder group.
Support change leadership with clear insights into challenges and reduce risk.
No clear understanding of people and change impacts, no basis for strategy and plan, significantly higher risk of project failure.
Change Management Plan
Define sequence of tasks, activities, deliverables and resources required to execute change strategy.
Apply project management discipline through phases, workstreams, decision points and milestones.
Describe in concrete terms how change strategy will be executed.
Facilitate successful transition of people and organization elements of the program from current to future state.
Lack of alignment between strategy and solution, stakeholders become disengaged, increased costs of higher risk of project failure.
Laid out along key project management stages
Apply a project oriented approach to the change management best practices in order to produce a change plan along the following stages:
- Diagnose: what is the problem – or opportunity- we are facing?
- Design: what interventions are available to us and offer the best response?
- Develop: what do we need to do to prepare ourselves and for the interventions to succeed?
- Deliver: how should we implement the measures in a ways that minimize intended disruption and maximize adoption of the new ‘solution’?
- Sustain: How do we make the change ‘stick’ and realize the anticipated benefits?
Use the Changemethod to develop a comprehensive transformation plan for your change projects and programs: